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FDIC. Equal Housing Lender.
First Tri-County Bank, Member FDIC, Equal Housing Lender. ©2010-2020 First Tri-County Bank. All rights reserved. Admin
Financial Privacy Statement

CUSTOMER SECURITY INFO

Fraud Prevention

First Tri-County Bank has a number of security measures in place to protect your financial information, and will continue to employ up-to-date procedures to keep you safe.

Besides offering our own online security measures, we encourage customers to take steps to protect themselves. Together we can protect your sensitive financial information so you can bank with complete confidence.

The following links offer a variety of tips to complement our online security plan:

Introducing FISERV EnFact Fraud Service

A program called EnFact has been activated for all of our Visa debit cardholders. This program is designed to monitor unusual activity on your Visa debit card in an effort to protect you against things such as fraud, identity theft and scams.

With EnFact:

  • Trained analysts watch for suspicious transaction activity on your behalf, 24 x 7, 365 days a year.
  • You will be contacted by 844-682-4502 with in the first few minutes a suspicious transaction is blocked to verify the authenticity of your card transactions if warranted. 

If fraud is detected, your call will be transferred to a fraud analyst.  If they are not able to reach you, they may deactivate the card, depending on the type of activity that has occurred.

Please remember…

  • It is important that First Tri-County Bank have your current phone numbers (home phone, cell phone) so you can be reached by EnFact Fraud Services in the event that suspicious or out-of-the-ordinary card activity is recognized on your account.
  • If you will be traveling internationally or outside of your normal geographic area, contact us first and we will make sure your card is working for you while you travel.
  • EnFact Fraud Services will NEVER ask for the following information:
    • Your FULL card number
    • The expiration date on your card
    • Your card’s PIN
    • The CVC code on the back of your card
    • Your FULL social security number

EnFact Fraud Service will call only between the hours of 8:00am and 9:00pm central time.

Important phone numbers:

Card Activation/Change Pin: 800-992-3808

For lost or stolen debit cards: outside of normal business hours, call 1-833-462-0798.
During normal business hours, 8:00 a.m. to 4:00 p.m., call either Swanton at 402-448-2285 or Plymouth at 402-656-3885.

Thank you. We appreciate your business!
First Tri-County Bank, Swanton and Plymouth NE

FDIC. Equal Housing Lender.
First Tri-County Bank, Member FDIC, Equal Housing Lender. ©2010-2020 First Tri-County Bank. All rights reserved. Admin
Financial Privacy Statement